It's a business account and it works fine with my colleagues. To narrow down this issue is related to your account, we’d suggest you go to the other colleagues’ device to use your account to check if the same problem will occur. But I really need to do it automatically with the Mail Merge feature. You mentioned “trying to put outlook has my default account and it seem to work with 10 contacts”, may I know if you send emails via Outlook or send mail merge emails? May I know if the same problem still occurs when you send emails to the other contacts via Outlook directly? When I email to the contacts via Outlook directly the problem doesn't occur. Unfortunately, the answer for my problem is not there. The article that you shared Remove blocked users from the Restricted users portal - Office 365 | Microsoft Docs I have read it for over and over again and it seems that Apple doesn't have a Test Center for Excel.
Yes, I am trying to use Mail Merge feature. Hi Sukie, thank you so so much for your reply. * Once complete conversation about this topic, kindly Mark and Vote any replies to benefit others reading this thread. Sukie - * Beware of scammers posting fake support numbers here. I hope that you are keeping safe and well! Your understanding and patience will be highly appreciated. To narrow down this issue is related to your account, we’d suggest you go to the other colleagues’ device to use your account to check if the same problem will occur.Ĭould you provide the screenshot of error message?Ĭould you provide the version of your Office? You can go to Word > About Word and provide the screenshot of it. You mentioned “trying to put outlook has my default account and it seem to work with 10 contacts”, may I know if you send emails via Outlook or send mail merge emails? May I know if the same problem still occurs when you send emails to the other contacts via Outlook directly? May I know if my understanding is right? If so, for the situation you encountered, we do understand the inconvenience caused and apologize for it.Īnd we have also tested it on our side with the latest version of Word and Outlook and it works fine on our side, we cannot reproduce the same situation as yours.Īccording to the error message you encountered, we have also searched a lot, and we found this official article may help you: Remove blocked users from the Restricted users portal - Office 365 | Microsoft Docs, you can refer to the steps in this article to help you.Īt the same time, to better understand your situation, could you also provide the information below? From your description, it seems that you are trying using Mail merge feature, however, you cannot send mail merge email successfully and you encountered an error message, At the same time, only you have such problem, and if you set Outlook as default account and it only works for 10 contacts.